Overview

Description Citi’s Institutional Clients Group is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients. Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals. We do so by providing strategic, financing and operational insights and executing tailored product/service solutions, both across our borders and domestically. The ICG responds to clients’ changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citi’s relevant capabilities, including the broadest possible access to financial markets globally. No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise. The ICG is organized into five groups: Capital Markets Origination, Corporate and Investment Banking, Markets and Securities Services, Treasury and Trade Solutions and the Citi Private Bank. Main Function of the role — Primary contact for ICG O&T line managers: Responsible for assisting line managers with performance management, employee relations, coaching, training, conflict resolution and interpretation of employment policies and practices. Partner with Human Resources Advisors and business/functional line managers recommending, developing, and executing human capital strategies to achieve business goals. In addition, participate in HRPS project teams (ie engagement initiatives or re-engineering). Primary focus on day to day execution of HR activities supporting Human Resource Advisors (HRAs) and line managers. Resolves moderately complex HR issues conferring with manager on complex and highly sensitive issues. Applies a fundamental knowledge of HR principles to provide day to day HR support to a business/functional unit. Liaises with HR Centers of Excellence (COEs): Compensation, Diversity, Employment Law, Employee Relations, HR Control and Compliance, Learning and Development, Recruiting, Talent and Reporting Responsible for assisting with the execution of core HR processes such as: Talent planning: talent books, succession planning, high potential programs Performance management: goal setting, midyear, year-end processes, exit management Employee engagement: manager coaching, VOE survey analysis, diversity education Provides consultation, guidance, and coaching to managers in areas such as: – Proper handling of employee relations matters and conflict resolution – Delivering and documenting performance feedback – Understanding of employment policies and practices Manage immigration and mobility/relocation cases Executes ad hoc requests and projects such as audit support, VOE survey preparation and reporting Applies knowledge of HR principles to resolve moderately complex and variable issues Ensures consistent interpretation and application of employment policy and practices Ensures that escalated client/employee issues are resolved with urgency Delivers services with process improvement mindset to increase effectiveness and efficiency Builds strong partnerships to foster trust and accountability with all stakeholders Qualifications Minimum of 5+ years of Generalist or Employee Relations experience Working knowledge of HR functions (including employment policies and practices, staffing, reporting tools, compensation & benefits, employee relations); Citi experience a plus Demonstrated ability to effectively apply HR practices to diverse business situations Experience working with remote locations highly desirable HR experience in a fast paced, high volume environment Financial services experience preferred Knowledge of applicable US laws on employment practices HRMS (Intermediate) PeopleSoft (Intermediate) MS Excel, (proficiency with v-look ups, pivot tables, formulas preferred) Word and PowerPoint (Intermediate) Organization skills, execution and client service/focus skills Team work Resilience and flexibility Comfortable with ambiguity Experience with high volume, fast-paced environment Ensures that escalated client/employee issues are resolved with urgency Delivers services with process improvement mindset to increase effectiveness and efficiency Builds strong partnerships to foster trust and accountability with all stakeholders Demonstrated communication, feedback and coaching skills; ability to effectively communicate with and influence all levels of management and across all functional areas PHR/SPHR certification is a plus, but not required. Primary Location: United States,Florida,Tampa Education: Bachelor’s Degree Job Function: Human Resources Travel Time: Yes, 10 % of the Time Job ID: 15051409

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